Benefits of the ServiceNow Platform

workflow platform

In the ever-changing era of technology, the success of any organization relies heavily on customer experience. Customer experience is so much more than customer service; it encompasses the cognitive, affective, sensory, and behavioral responses your customers have to your brand throughout all stages of the buyer journey, including pre-purchase, consumption, and post-purchase. And, as you […]

How audits are made easy with Certify

pathways certify

The importance of establishing a powerful access management framework to mitigate risk has been increasingly acknowledged in the business world. As enterprises across diverse industries continually expend massive fines for non-compliance, many are left wondering whether their current governance approaches for achieving compliance work. Organizations are pressured to identify every business risk they may face, […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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