In the ever-changing era of technology, the success of any organization relies heavily on customer experience. Customer experience is so much more than customer service; it encompasses the cognitive, affective, sensory, and behavioral responses your customers have to your brand throughout all stages of the buyer journey, including pre-purchase, consumption, and post-purchase. And, as you already know, customer needs are never static. Thankfully, technology solutions, like ServiceNow, have been adopted to meet this ever-increasing demand. ServiceNow is a cloud-based solution deployed on a software-as-a-service (SaaS) platform. It uses workflow automation processes to eliminate paperwork and manual procedures. But the big questions remain—“What is ServiceNow?” and “Does it live up to its claim to fame?” If you’re unsure if the platform is right for your business, below, we highlight four reasons why your company should consider ServiceNow.
What is ServiceNow?
ServiceNow is an IT Service Management tool that consolidates fragmented tools and data systems and automates the service management process. ServiceNow creates a better experience for employees, users, and customers by providing different services for IT, HR, customer service, security, software development, and more. Because of its various functions, it’s suitable for use in large and mid-sized organizations with different business requirements. ServiceNow easily integrates with other tools and platforms, provides innovative solutions, and enhances software development and security systems.
What types of businesses can use the ServiceNow platform?
Businesses of all sizes and across all industries can benefit from ServiceNow. From banking to healthcare, high-tech to supermarkets, ServiceNow can automate your processes, saving valuable time and man-hours, which leads to a faster realization of ROI and employee adoption of the platform. The most common sectors that benefit from ServiceNow include:
- Financial services
- Healthcare
- Retail
- Government
- Telecommunications, Media and Technology
- Education
- Energy and Utilities
- Manufacturing
- Service Providers
Benefits of ServiceNow
ServiceNow’s advantages are far and wide. Below we share the benefits of this platform:
Cost Effective – When you identify workflow bottlenecks, you can make the necessary changes to improve efficiency and generate cost savings. ServiceNow eliminates the unnecessary costs caused by errors through automation, service desk, and back-office operations.
Saves Time – ServiceNow can help businesses operate faster and scale better because it automates day-to-day processes, such as service requests, and reduces incidents, delays, and disruptions by notifying the right personnel quickly.
Increased Work Efficiency – ServiceNow allows for a faster turnaround time and reduces the chances of interruptions and lengthy waiting times, boosting workflow efficiency and productivity. Diminishing manual processes helps free up valuable employee time that can be allotted elsewhere.
Eliminates Human Errors – Even the best of us makes mistakes. Manual processes come with human errors. Eliminate mistakes and reduce downtime with the ServiceNow platform.
Why partner with Pathways and the ServiceNow platform?
We are your ServiceNow experts. It’s what we do, and it’s all we do. As a Certified Women-Owned ServiceNow Elite Partner, we have helped clients unlock productivity, fuel efficiency, and accelerate the path to digital transformation for over a decade. Let our talented team help your business today. Connect with us at 917-952-5004 to see how we can assist your organization.
