Configuring and using Interactive Filters on homepages and dashboards

For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operational health. In fact, ServiceNow’s reporting and Performance Analytics (PA) tools are among its greatest strengths. That said, some advanced reporting and PA tools are often under-utilized, likely due to a lack of familiarity. One of those tools, […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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