Why Business Analysts are becoming a crucial part of every organization

  How would you build a boat out of concrete? How many ping pong balls can fit into a Boeing 747 aircraft?   These are the types of critical-thinking questions a candidate will hear if they interview for a Business Analyst position. The idea here is to identify if the candidate is capable of identifying […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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