What is Enterprise Service Management? It’s more common than you think

Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept of automating the process by which any request in your organization is submitted, approved and fulfilled. As an example, suppose your organization brings on a new employee who needs a laptop on their […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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