ServiceNow upgrades down to a science: How the Pathways methodology works

As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourselves and our clients. After spending years figuring out every last detail around the typical upgrade process, our team was able to establish a proven methodology that results in a […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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