Frank is in charge of all the delivery managers in the organization including Development, Business Analysts, Project Management, Production Support, and is also in charge of Resource Management. He is involved in the lifecycle of all projects from the sales cycle through the final stages of delivery. “I feel motivated by being able to help shape and grow the company, working with so many people across the board every day.”

In his spare time, he loves to go running, hiking, biking and loves music, concerts, playing guitar and the craft beer scene. His favorite memory at Pathways is watching our team win the annual CreatorCon Hackathon at Knowledge19!

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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