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Most ServiceNow support is reactive, patchy, and too slow to keep up with your business.

Pathways is different.

Our team provides proactive, personalized support that helps you move faster, avoid issues before they start, and get more value out of your platform, month after month.

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Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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