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HR Series: Part 5

Configuring an Employee Task for a Lifecycle Event Activity   Overview  This guide will help you configure a lifecycle event activity that is a task

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HR Series: Part 4

Creating or Modifying an HR Task Template   Overview  Creating or modifying an HR task template helps define the tasks and to-dos associated with HR

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HR Series: Part 3

Creating an HR Service   Overview  Creating or modifying an HR service defines the request-to-fulfillment process for various case types. Examples of HR services include

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HR Series: Part 2

Building a Lifecycle Event and Its Associated Activity Sets and Activities   Before You Begin  Required Roles: sn_hr_le.admin or sn_hr_le.activity_set_manager  Initial Step: Define the event

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HR Series: Part 1

Plugins for HR in ServiceNow     Enhancing your HR capabilities in ServiceNow can be easily achieved by installing the right plugins. One such essential

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Introduction to HR in ServiceNow

ServiceNow’s Human Resources Service Delivery (HRSD) module is transforming the way organizations provide HR services, and Pathways Consulting Group is at the forefront of this

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Benefits & Shortcomings of OSCAL

Security and compliance are a top priority for organizations today. However, maintaining these standards becomes increasingly difficult as organizations grow and expand. In response, NIST

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Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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