Streamlining Priority Services with ServiceNow ITOM and CSM

You’ve got the people. You’ve invested in the right platform.    But high-priority issues still get stuck in the system. Even with the tools in place, disconnected processes and siloed systems can bring critical operations to a standstill.    Without an integrated link between back-end structure and front-end service delivery, even minor disruptions can turn […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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