Day: August 25, 2023

Best practices for successful ServiceNow implementation projects

business analysts

Getting started with and implementing the ServiceNow platform is a transformative journey for organizations. It allows firms to streamline processes, enhance collaboration across departments, and improve both customer and employee experiences. Achieving successful outcomes with ServiceNow means following best practices. This allows us to configure the platform to align with your organization’s goals and maximizes […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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