Watch the unwatchable (fields) …

“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scripts are manipulating the field. This is done by right-clicking a field’s label and selecting “Watch – ‘[field name]’.” Unfortunately though, sometimes ServiceNow will decide it doesn’t want you to watch […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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