Writing all variables from a catalog item

Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to an email because every catalog […]

We Care: Saint Francis of Assisi Soup Kitchen and Clothing Store

We are excited to begin collecting donations for the Saint Francis of Assisi Soup Kitchen and Clothing Store in Scranton, Pennsylvania! Saint Francis of Assisi is a non-profit organization whose members and volunteers take the time to make sure those in need are served a free, hot, nutritious meal 365 days a year – regardless […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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