Service Portal: Asking Questions
If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This ServiceNow module allows any user to ask a question and lets other users in the system respond. Watch our video to learn how streamlined the process is:
Service Portal: Knowledge Base
ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:
Service Portal: Overview
If you or your team has used the ServiceNow Service Portal only to open Requests or Incidents, then you’re missing out! Follow our Service Portal Overview and learn how to look at Knowledge articles and even search for items or answers to questions you might have:
