Enterprise Service Management

Enhance your productivity with an ESM solution!

Enterprise Service Management

What is enterprise service management and why should you want to implement ESM across your organization?
ESM is policy-driven and includes your organization’s overall strategy and service offerings, across the enterprise.

Think about it like this: A successful ESM process leads to the most important part of a business: Making your clients and customers happy by providing quality end-to-end services.
We know your organization is constantly evolving to meet the newest standards and the ever-evolving needs of your clients and customers.
By utilizing the ServiceNow platform and Pathways’ experts, you’re able to quickly and painlessly adjust your processes and add new items and applications through a series of configured tasks and out-of-the-box workflows.

Why Pathways?

We are a full service provider for the ServiceNow suite of products and we have the expertise to cover all aspects of the platform. With your goals in mind, we utilize best business practices and ITIL methodologies to provide process and workflow design and implementation. We also deliver options for post-Production Support to accommodate future needs and enhancements.

At Pathways, we help organizations build and improve their ESM workflows and process alignment through analysis and by building a strategic roadmap. This includes analyzing existing investments in platforms, processes and workflows, considerations for consolidation of tools and evaluation of all possible improvements to ensure today’s changes will help build toward the vision of your future ESM practice.

How we're successful

Adoption of new processes is half the battle of success. Pathways can also provide training in all aspects of the implementation effort. Regardless of audiences, our training methods allow for quick adoption of the new processes and technology investment to assure utilization, efficiency and quicker ROI realization. At the same time, we’re ever-vigilant in assessing employee expertise in specific areas in an effort to maximize that competitive advantage to its fullest potential.


  • A proven methodology and approach allow for quick and efficient implementation and delivery.

  • By providing end-to-end services starting with an assessment of the current state of an organization including their people, governance, processes, architecture and tools positions us to continuously support our clients enabling us to work as an extension of our your team.

  • Our implementation approach (crawl, walk, run) allows for quick implementation and deployment at a pace you're comfortable with.