custom servicenow training

Why your business needs custom ServiceNow training

In today’s fast-paced business world, managing workflows and automating processes have become essential to remaining competitive. That’s where ServiceNow services come in. ServiceNow is a cloud-based solution that offers a wide range of services and applications to automate and manage service management, operations management, business management, human resource management, and security operations. Like any new platform, you’ll find there’s a learning curve to getting the most out of the platform. Customized training from Pathways Consulting Group isn’t just beneficial; it’s crucial if you want to hit the ground running. 

At Pathways Consulting Group, we’ve worked with businesses globally to help them reach their digital transformation goals. Our custom training programs provide employees with the skills and knowledge they need to make the most out of all the ServiceNow services available to them. Whether you’re looking to automate workflows, streamline your HR operations, or enhance customer service, our expert trainers work with you to design a training program that meets your specific needs. 

Role-based training

One of the unique aspects of our training programs is that they’re role-based. End-users, trainers, fulfillment teams, and executives all use different parts of the platform. Each group receives training specific to their job functions and the tasks they’ll perform. We understand that every business is different, and how you expect to use ServiceNow will also differ. By tailoring our training programs based on your business needs, we ensure each employee receives the training most relevant to their role and responsibilities. 


At the end of the training, we’ll draw up detailed documentation for you to refer back to. This detailed documentation gives your employees an easy reference for the products and processes involved in their day-to-day operations. Our team works with your experts to create custom quick reference guides and user manuals for your business processes within ServiceNow. These records allow your employees to refer to the documentation anytime to refresh their memory, learn new skills, or teach new staff.  

Your ServiceNow partner

As a certified Woman-Owned ServiceNow Elite Partner, Pathways Consulting Group provides expert guidance and assistance throughout the entire implementation process, from the initial planning to ongoing maintenance and optimization. We have a wealth of experience working with businesses of all sizes and industries and we can ensure that your ServiceNow implementation is a success. 

As your ServiceNow partner, we can help you leverage the full capabilities of the platform. We’ll enable you to streamline your business process, improve your service management, and enhance your customer service experience. Whether you need assistance with configuration, implementation, or integration, we have the skills and knowledge to help you achieve your goals. Our training programs are flexible, scalable, and tailored to meet your business’s needs, regardless of company size. With a focus on delivering exceptional customer service and support, we’re committed to making work, work better.

Working with Pathways Consulting Group

ServiceNow is an essential platform for any business that wants to stay competitive and keep up with the changing workforce, but simply setting it up isn’t enough. Adoption of any new technology is key to your success. Custom training from Pathways Consulting Group is essential to ensure your employees have the skills and knowledge they need to make the most out of the platform. With our role-based training programs and detailed documentation, your employees will learn how to reap the full benefits of the platform. Contact us today to learn more about our custom ServiceNow training programs and how we can help you achieve your goals.