business analyst

The important role of ServiceNow Business Analysts

Pathways Consulting Group’s Business Analysts (BAs) have a vital role to play in helping organizations get the most out of their investment in the ServiceNow platform. They work directly with your organization’s stakeholders to understand your professional goals and then translate them into business and technical requirements and achievable objectives that deliver value to your organization. Our BAs also play a role in implementing, testing, and deploying the platform for organizations.

What do Business Analysts do?

Pathways’ team of BAs have a wide range of responsibilities, including:

  • Requirements gathering and analysis: Our BAs work directly with end users and decision-makers to understand their goals and areas for improvement. They elicit the actual needs and translate those needs into business and technical requirements across the platform.
  • Process design and improvement: Designing and improving processes on the platform includes enabling positive change by identifying bottlenecks, streamlining workflows, and automating tasks.
  • Testing and deployment: Our BAs work with Pathways’ developers and other team members to test and deploy potential solutions. This includes developing test cases, executing tests, and fixing any defects that are found.
  • Training and support: The Pathways team of BAs also provides training and support to end users. This includes developing training materials, delivering training sessions, and answering user questions.

How does a Business Analyst help your organization?

Pathways’ team of BAs can help your company in several ways, including:

Improve efficiency and productivity: We’ll help you streamline your organization’s processes and promote optimization of those processes, leading to improved efficiency and productivity.

Reduce costs: Reduce costs with automation and improved quality, allowing staff to spend more time on core business processes and less time on busy work.

Improve customer service: Routine customer service requests can get routed directly to the people who handle them, improving your customer’s experience and reducing operational risk and bottlenecks.

Increase compliance: Pathways can help ensure your organization is in compliance with applicable regulations by developing and implementing solutions that help you track and manage your compliance requirements.

Partner with Pathways Consulting Group

Pathways Consulting Group’s team of experienced and certified BAs help you get the most out of your investment. As a Certified Woman-Owned ServiceNow Elite Partner, we have over a decade of experience working with organizations of all sizes and industries, allowing us to develop the experience necessary to help you implement, optimize, and support your ServiceNow environment.

Let’s explore some of the benefits of working with Pathways Consulting Group for your Business Analyst needs:

Experience and expertise: Our team of BAs has a combined experience of over 55 years working with organizations. We have the experience necessary to help you replace and integrate with legacy systems, keeping your company running smoothly with minimal downtime. 

Certification: All of our BAs are certified ServiceNow System Administrators. This helps keep us up-to-date on the latest features and ensures proper guidance and support during upgrades. 

Agile approach: We use an agile approach to our work, allowing us to provide solutions to your company quickly and efficiently. An Agile methodology is a process of breaking a project into individual phases, placing a strong emphasis on regular collaboration and improvement across departments. 

Out-of-the-box guidance: We provide guidance and support for out-of-the-box configurations to help you hit the ground running. We can help you implement best practices and troubleshoot any issues that arise.

End-to-end delivery: Pathways’ BAs also provide end-to-end Enterprise Service Management, which means we stay with you from start to finish. We will help you to plan, implement, and support your environment. We can even assist you with upgrades and additional implementations as your company grows.

Our team of dedicated BAs are waiting to help you do more, faster with the robust ServiceNow platform. When you’re looking for a faster ROI, best practices, and continuous support and improvement, you’re looking for Pathways Consulting Group. Contact us today at 917-952-5004 to learn more about our Business Analyst services. We make work, work better.