Day: October 28, 2022

What is the ServiceNow platform?

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ServiceNow is a cloud-based workflow platform that enables organizations to improve operational efficiencies by streamlining and automating routine work tasks. Specializing in IT Services Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM), ServiceNow allows users to manage projects, teams, and customer interactions and experiences through a wide variety of applications and plugins. […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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