Keep your contractual obligations with Service Level Management in ServiceNow

Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organization that is struggling to resolve internal incidents or requests in a reasonable time period? ServiceNow’s Service Level Management can provide your team with automated, comprehensive Service Level Agreement monitoring and […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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