Day: December 13, 2018

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow

Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pretty cool new features that assist in making our work days a bit easier. Another one of these features is the Virtual Agent. According to ServiceNow, your IT productivity will improve by 20% or […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.
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