Digital transformation with Pathways and ServiceNow

A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and other business units. Typically speaking, the high cost of services tends to result in hitting a “maturity ceiling” from operating in IT silos. Other common problems include erratic service availability, a manual escalation process […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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