Measurable outcomes from a CMDB and ServiceNow

The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populating data within a CMDB instead of how it’s going to be used, then you’ll lose sight of what it should be doing. ServiceNow provides a collection of tools and applications to help make this […]

Michael James

Director of Practice - AI Solutions and ServiceNow Certified Technical Architect

Mike helps clients achieve their business objectives by helping architect and develop outcome-based AI solutions using the ServiceNow platform. With the ever-growing AI offerings provided by ServiceNow, Mike is responsible for making sure clients have the appropriate solution to help modernize and revolutionize their business as well as advising on leading practices and implementations.
 
In his spare time, Mike enjoys spending time with his family and following sports, especially Penn State athletics.

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