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Quick send email notification for deleted records in ServiceNow


Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All em ...

Cancel transactions via URL


It’s happened to all of us – you’re working with a business rule that doesn’t quite seem to be doing what you need it to, so y ...

The value of ServiceNow database views


Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ...

Exporting data that includes the SysID field


You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of Ser ...

JavaScript plugins in ServiceNow Service Portals


The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). T ...

Configuring a concurrent import set in ServiceNow


Importing large data sets into ServiceNow and transforming them can be a time-consuming process. Starting with the Madrid release, ServiceNow introduc ...

Configuring and using Interactive Filters on homepages and dashboards


For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operation ...

Accessing Multi-row variables set client side in ServiceNow


Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike ...

Configuring code linting in ServiceNow


Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid ...

ServiceNow application spotlight: Virtual Agent


We understand that recent events might have your team looking for new processes or applications that will benefit your working from home environment. ...

Helping our clients work from home — Women to Watch: Tech Watch


While some businesses are enabling offices to be re-opened, many are still requesting their employees to stay home and work remotely. Working remote c ...

Three-tier dependencies in ServiceNow: A common pitfall


Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall ...

Modifying a workflow scratchpad outside of a workflow


Have you ever found yourself encountering a problem mid-way through running a lengthy, complex workflow? Perhaps some value was referenced incorrectly ...

Controlling ServiceNow traffic by redirecting users to your Service Portal


The process of maturing a Service Portal involves more than just building out Catalog items and adding a few widgets or reports. Controlling portal tr ...

Recipient Specific Filter on Scheduled Reports


As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...

Background script for creating choice values quickly


Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? Whe ...

Watch the unwatchable (fields) …


“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scri ...

Attaching an Excel attachment via email in ServiceNow


  We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...

Utilizing the ServiceNow Code Search


The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful ...

Configuring the ServiceNow Email Client


Click here for the ServiceNow documentation regarding the email client feature. It is possible, from the context of a ServiceNow record, to send email ...

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