In 2020 we are experiencing so much change. Companies are fast pacing automation so that work can get to people faster and more efficiently. As exampl ...
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...
For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operation ...
Mary recently had the opportunity to speak with members of the Caregility team to ask them about their impressive healthcare solutions that hel ...
Making trips to the doctor’s office hasn’t been a walk in the park lately, as the effects from COVID-19 continue to burden on our everyday life. Thank ...
With recent events keeping us at home, Mary wanted to take this time to talk about the lack of women in technology and how to address the situation by ...
With recent events forcing everyone to work from home the next couple of weeks, this has introduced a newfound craziness into households where there’s ...
In honor of Women’s History Month, Mary has dedicated all her March Tech Watch segments to women in technology. Last week, Mary shared a top-down appr ...
A company’s decision to invest in new tech applications is a big undertaking, so it is vital to choose the right technology that can grow with the bus ...
As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...
When art, science and technology intersect, you get an explosion of new, creative ways to view the world! Founded in 2015, ARTECHOUSE showcases works ...
This week’s Tech Watch covers one of Mary’s favorite topics – an increase of women in technology! Over the past 18 months, the numbe ...
There will always be a desire to deliver value to your business. Why not execute on the potential to optimize that flow by building interconnec ...
When teams are under a high amount of pressure and morale is low, it can quickly be recognized and reflected in the work produced, ultimately having a ...
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? Whe ...
When landing her first job, Mary was hired to create a process in a law firm that would enable all repeatable documents to become nothing more than fi ...
It’s the holiday season which means it’s the gift giving time of year! For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary shares a co ...
“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scri ...
Mary was nervous when a friend of hers recently prepared to undergo robotic surgery. But as soon as she did a little research, she found the results t ...
We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...
While seniors continue to feel frustrated with their lack of understanding and utilization of technology, their screen time through TV, laptops, table ...
College is a big transition for an incoming freshman, so a useful gift could go a long way! Some of Mary’s recommendations include: Noise Cancelling H ...
Research from Morgan Stanley indicates that greater gender diversity in technology impacts businesses’ bottom line. Ensuring that there is a good bala ...
Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept o ...
In a ServiceNow article sharing the results from a survey given to 2001 American office workers, it revealed that 58% wished their work was more meani ...
Technology is changing at light speed, which at times can make it a challenge trying to keep your team engaged and empowered. Having a culture that le ...
It’s almost time for back to school – don’t let your kids hit that summer “wall.” For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary sh ...
At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...
At Pathways, we understand how some lifecycles of a product or project can become complex and feel disorganized. Using third-party resources for proje ...
Everything you do online leaves a trail of breadcrumbs called a digital footprint. Your digital footprint is permanent, and when compiled, builds a pr ...
Women in technology, where are you? In the past, is has been a challenge finding female candidates to play a variety of technical roles at Pathways. H ...
New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...
New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...
30 years ago, if you needed to purchase an item from the store, you’d be face-to-face with an entire process: You get into your car, drive to th ...
For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo touches base on the fact that social media usage has had a wide impact on Gene ...
Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...
After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...
Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...
On this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo shares her story about her difficult path to success in hopes to be an ...
This week, on Women to Watch with Sue Rocco, Mary Manzo shares some of her own personal experiences in establishing her career to emphasize that a car ...
In this week’s Tech Watch on Women to Watch, Mary Manzo discusses the controversy behind the extent of the direction that science and technology are g ...
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...
A few weeks ago, Mary happened to come across a commercial for this new innovative technology from Xbox/Microsoft. The commercial begins with children ...
For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo talks about the positive impact that unique technologies have on individuals ...
On this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo reaches out to parents with suggestions of affordable holiday gifts that could ...
When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...
Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...
Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...
Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...
Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...
With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...
How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...
Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...
For this week’s Tech Watch with Women to Watch Media and Susan Rocco, Mary Manzo continues her series on the impact of social media on the Generation ...
The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...
On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media. This week’s segment is about the positive im ...
With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...
There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...
For this week’s Tech Watch, Mary Manzo discusses the technology evolution and how it is impacting the way the mix of generations communicate at home, ...
In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...
Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...
Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...
As part of her Tech Watch segment on Women to Watch with Susan Rocco, Mary Manzo has dedicated the past few weeks to discussing the lack of women in t ...
Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with Service ...
In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the techno ...
A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...
The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer scien ...
On this week’s Women to Watch, Mary Manzo discusses how the future of education and learning is ever-evolving through the use of technology. Edu ...
In this week’s TechWatch segment, Mary Manzo discusses technology in the classroom and how it could affect future time management skills for stu ...