News
Recovering deleted records in ServiceNow
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...
Configuring and using Interactive Filters on homepages and dashboards
For many organizations, ServiceNow homepages (and their evolved counterpart, dashboards) offer indispensable insights into platform data and operation ...
Advancements in healthcare technology — Women to Watch: Tech Watch
Mary recently had the opportunity to speak with members of the Caregility team to ask them about their impressive healthcare solutions that hel ...
Telemedicine Technology — Women to Watch: Tech Watch
Making trips to the doctor’s office hasn’t been a walk in the park lately, as the effects from COVID-19 continue to burden on our everyday life. Thank ...
Home activities for STEM learning — Women to Watch: Tech Watch
With recent events keeping us at home, Mary wanted to take this time to talk about the lack of women in technology and how to address the situation by ...
Working from home — Women to Watch: Tech Watch
With recent events forcing everyone to work from home the next couple of weeks, this has introduced a newfound craziness into households where there’s ...
Women’s History Month part three — Women to Watch: Tech Watch
In honor of Women’s History Month, Mary has dedicated all her March Tech Watch segments to women in technology. Last week, Mary shared a top-down appr ...
Technologies for small businesses — Women to Watch: Tech Watch
A company’s decision to invest in new tech applications is a big undertaking, so it is vital to choose the right technology that can grow with the bus ...
Recipient Specific Filter on Scheduled Reports
As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...
When art, science and technology meet — Women to Watch: Tech Watch
When art, science and technology intersect, you get an explosion of new, creative ways to view the world! Founded in 2015, ARTECHOUSE showcases works ...
Increase of women at Pathways — Women to Watch: Tech Watch
This week’s Tech Watch covers one of Mary’s favorite topics – an increase of women in technology! Over the past 18 months, the numbe ...
Roadmapping your investment with ServiceNow – Why is it important?
There will always be a desire to deliver value to your business. Why not execute on the potential to optimize that flow by building interconnec ...
Take Your Tech Culture to the Next Level — Women to Watch: Tech Watch
When teams are under a high amount of pressure and morale is low, it can quickly be recognized and reflected in the work produced, ultimately having a ...
Background script for creating choice values quickly
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? Whe ...
A career in technology, without the ‘tech’ — Women to Watch: Tech Watch
When landing her first job, Mary was hired to create a process in a law firm that would enable all repeatable documents to become nothing more than fi ...
Tech gift ideas — Women to Watch: Tech Watch
It’s the holiday season which means it’s the gift giving time of year! For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary shares a co ...
Watch the unwatchable (fields) …
“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scri ...
The fascinating truth behind robotic surgery — Women to Watch: Tech Watch
Mary was nervous when a friend of hers recently prepared to undergo robotic surgery. But as soon as she did a little research, she found the results t ...
Attaching an Excel attachment via email in ServiceNow
We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...
Seniors and technology — Women to Watch: Tech Watch
While seniors continue to feel frustrated with their lack of understanding and utilization of technology, their screen time through TV, laptops, table ...
Tech Gift Ideas for the College Freshman — Women to Watch: Tech Watch
College is a big transition for an incoming freshman, so a useful gift could go a long way! Some of Mary’s recommendations include: Noise Cancelling H ...
Gender Diversity Increases the Bottom Line — Women to Watch: Tech Watch
Research from Morgan Stanley indicates that greater gender diversity in technology impacts businesses’ bottom line. Ensuring that there is a good bala ...
What is Enterprise Service Management? It’s more common than you think
Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept o ...
Removing the Mundane — Women to Watch – Tech Watch
In a ServiceNow article sharing the results from a survey given to 2001 American office workers, it revealed that 58% wished their work was more meani ...
Culture in our company — Women to Watch: Tech Watch
Technology is changing at light speed, which at times can make it a challenge trying to keep your team engaged and empowered. Having a culture that le ...
End of summer activities — Women to Watch – Tech Watch
It’s almost time for back to school – don’t let your kids hit that summer “wall.” For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary sh ...
Create seamless integrations with ServiceNow’s IntegrationHub
At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...
A seamless, flexible project lifecycle with ServiceNow’s Agile Management 2.0
At Pathways, we understand how some lifecycles of a product or project can become complex and feel disorganized. Using third-party resources for proje ...
Your digital footprint — Women to Watch: Tech Watch
Everything you do online leaves a trail of breadcrumbs called a digital footprint. Your digital footprint is permanent, and when compiled, builds a pr ...
Increase of Women at Pathways — Women to Watch: Tech Watch
Women in technology, where are you? In the past, is has been a challenge finding female candidates to play a variety of technical roles at Pathways. H ...
Improved in Madrid: New Agent Workspace
New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...
New in Madrid: Antivirus Scanning
New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...
Automation: Everywhere, for everyone
30 years ago, if you needed to purchase an item from the store, you’d be face-to-face with an entire process: You get into your car, drive to th ...
Social Media and Gen Z — Women to Watch: Tech Watch with Mary Manzo
For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo touches base on the fact that social media usage has had a wide impact on Gene ...
The benefits of Artificial Intelligence – right under our noses
Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...
ServiceNow announces new Madrid release
After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...
Why a career in IT could be your best choice
Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...
My Experience in the tech world — Women to Watch: Tech Watch
On this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo shares her story about her difficult path to success in hopes to be an ...
A career in technology without the ‘tech’ – Mary Manzo explains
This week, on Women to Watch with Sue Rocco, Mary Manzo shares some of her own personal experiences in establishing her career to emphasize that a car ...
Can new DNA technology predict disease? Mary Manzo speaks
In this week’s Tech Watch on Women to Watch, Mary Manzo discusses the controversy behind the extent of the direction that science and technology are g ...
Keep documents at your fingertips with ServiceNow’s Knowledge Management application
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...
The #1 innovative technology gift for 2018
A few weeks ago, Mary happened to come across a commercial for this new innovative technology from Xbox/Microsoft. The commercial begins with children ...
The positive impact of technology for individuals with special needs
For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo talks about the positive impact that unique technologies have on individuals ...
Getting festive with perfect STEM gifts for young girls
On this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo reaches out to parents with suggestions of affordable holiday gifts that could ...
Automation – how ServiceNow can help save you time and money
When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...
ServiceNow’s Delta exam deadline is approaching. Are you ready?
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
Will new technologies enhance or detract from time management in the classroom?
This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...
Take control of your access with Certify from Pathways
Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...
Capture your data; don’t drown in it
Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...
Automation: Embrace the time savings and reap the benefits
Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...
Are your legacy processes keeping up with technology automation or do they need an overhaul?
Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...
So you have a lot of remote employees. Here’s how we maintain company culture
With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...
The key benefits of business process modeling
How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...
Constantly on the go? We can help
Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...
The negative impact of social media on Gen Z girls – Mary Manzo speaks.
For this week’s Tech Watch with Women to Watch Media and Susan Rocco, Mary Manzo continues her series on the impact of social media on the Generation ...
Will millennials have an advantage in the modern workplace?
The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...
Mary Manzo discusses why and how girls use social media.
On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media. This week’s segment is about the positive im ...
Is Artificial Intelligence the future of the workplace?
With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...
Why ServiceNow? We can show you.
There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...
Social media influence and our youth – Mary Manzo speaks
For this week’s Tech Watch, Mary Manzo discusses the technology evolution and how it is impacting the way the mix of generations communicate at home, ...
Less stress = more productivity. Why we value time to unwind.
In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...
Certify: The solution to regulatory audits
Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...
Boosting IT innovation speed with Pathways and ServiceNow
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...
Introducing the new Client Portal from Pathways
Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...
Mary Manzo asks if 21st Century learning can help close technology’s widening gender gap.
As part of her Tech Watch segment on Women to Watch with Susan Rocco, Mary Manzo has dedicated the past few weeks to discussing the lack of women in t ...
Pathways launches new website and logo
Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with Service ...
Mary Manzo continues her discussion on the rising gender gap in technology
In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the techno ...
Digital transformation with Pathways and ServiceNow
A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...
Tech Watch: Mary Manzo discusses the lack of women in tech
The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer scien ...
Mary Manzo discusses the changing landscape of technology in the education sector
On this week’s Women to Watch, Mary Manzo discusses how the future of education and learning is ever-evolving through the use of technology. Edu ...
Mary Manzo questions technology in the classroom for this week’s Women to Watch
In this week’s TechWatch segment, Mary Manzo discusses technology in the classroom and how it could affect future time management skills for stu ...