How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All emails have to contain information from the record. The “create” and “update” cases are simple: Create a notification record associated with the necessary table, and use the Fields picker […]
Parsing inbound emails to create records
Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations don’t take advantage of ServiceNow’s ability to receive and process inbound emails. If they do, they may not fully capitalize on the ability to precisely filter and parse incoming emails to determine what, if anything, should […]
