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How to properly send an email notification when a record is deleted in ServiceNow


Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All em ...

Cancel transactions via URL


It’s happened to all of us – you’re working with a business rule that doesn’t quite seem to be doing what you need it to, so y ...

Parsing inbound emails to create records


Though most ServiceNow users and administrators are aware that ServiceNow is capable of generating outbound email notifications, some organizations do ...

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