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Service Portal Record Watcher


The Service Portal record watcher is a Service Portal utility available for use in the client controller of your service portal widgets. This function ...

Scripting for the ServiceNow Cart


As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is pro ...

Exporting data that includes the SysID field


You may find yourself in a situation where you are required to update a large quantity of records extracted from a ServiceNow instance, outside of Ser ...

Choice action field for Field Map record in Transform Maps


When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used ...

Using the ‘Clear the Variable Value’ field


Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labe ...

Recovering deleted records in ServiceNow


Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...

JavaScript plugins in ServiceNow Service Portals


The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). T ...

Configuring a concurrent import set in ServiceNow


Importing large data sets into ServiceNow and transforming them can be a time-consuming process. Starting with the Madrid release, ServiceNow introduc ...

Easily identifying duplicate records in ServiceNow


  A common need within ServiceNow is to identify duplicate records, according to a set of arbitrary criteria. Though the “list view” ...

Accessing Multi-row variables set client side in ServiceNow


Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike ...

Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow


A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working w ...

Configuring code linting in ServiceNow


Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid ...

Modifying a workflow scratchpad outside of a workflow


Have you ever found yourself encountering a problem mid-way through running a lengthy, complex workflow? Perhaps some value was referenced incorrectly ...

Controlling ServiceNow traffic by redirecting users to your Service Portal


The process of maturing a Service Portal involves more than just building out Catalog items and adding a few widgets or reports. Controlling portal tr ...

Recipient Specific Filter on Scheduled Reports


As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...

Attaching an Excel attachment via email in ServiceNow


  We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...

GlideAJAX Equivalent for Service Portal – Getting Server Data from Client


Note: This article requires basic familiarity with coding Service Portal widgets. In the Service Portal, the scripting environment is different from t ...

Validating Excel spreadsheet data in ServiceNow


  One of the most common uses of ServiceNow is importing and storing data. While import sets and transform maps have their own methods of validat ...

NOW You Know: UI Messages: Use Cases and Benefits


Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are di ...

Loading attachments to ServiceNow from a local machine via Batch Scripting


Migrating from another platform to ServiceNow can be challenging, especially when you need to import large amounts of historical data. One of the bigg ...

Tip for querying large tables in ServiceNow


Are you trying to view a very large table, but it keeps timing out, or it’s just taking far too long? With the addition of a small URL parameter ...

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