News
Service Portal Record Watcher
The Service Portal record watcher is a Service Portal utility available for use in the client controller of your service portal widgets. This function ...
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is pro ...
Team Scrantonicity heads into the 2020 ServiceNow CreatorCon Virtual Hackathon
Updated: 2020/05/03, 11:35 p.m. And now for the hardest part: Waiting. Team Scrantonicity submitted their application moments ago, and we’re eag ...
ServiceNow application spotlight: Virtual Agent
We understand that recent events might have your team looking for new processes or applications that will benefit your working from home environment. ...
Set a reminder – Orlando delta exams are approaching
It’s exam time! The Orlando release from ServiceNow has arrived, which means anyone with a ServiceNow certification is required to complete the short, ...
Roadmapping your investment with ServiceNow – Why is it important?
There will always be a desire to deliver value to your business. Why not execute on the potential to optimize that flow by building interconnec ...
Keeping your CMDB healthy – Tips and tools to take note of
A Configuration Management database (CMDB) is the trusted source of knowledge across an entire organization. It provides a clear understanding of an o ...
Measurable outcomes from a CMDB and ServiceNow
The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populati ...
Stop your fears of automation in the workplace — Women to Watch: Tech Watch
Many fear that the new technology behind automation will replace current jobs. This is far from the truth! Technology is changing the speed in which c ...
Project Portfolio Management in ServiceNow: The benefits you should be leveraging
When you think of project management, you probably think of Microsoft Project. However, if you’re a ServiceNow user, you might want to take a l ...
New ServiceNow New York feature: Dynamic Translation
ServiceNow’s New York release includes a new feature, Dynamic Translation, that allows users to translate text on-the-fly with the click of a bu ...
Utilizing the ServiceNow Code Search
The Code Search The Code Search feature, which has existed in the product documentation for ServiceNow as far back as the Geneva release, is a useful ...
ServiceNow upgrades down to a science: How the Pathways methodology works
As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...
Smooth-sailing test cases with Test Management 2.0 from ServiceNow
Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict ...
Create seamless integrations with ServiceNow’s IntegrationHub
At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...
Tip for querying large tables in ServiceNow
Are you trying to view a very large table, but it keeps timing out, or it’s just taking far too long? With the addition of a small URL parameter ...
Pathways’ Team Scrantonicity lands top spot in ServiceNow’s Hackathon
For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge ...
Team Pathways attends Knowledge19 Global Partner Ecosystem Summit
Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow Servi ...
Getting the most out of Knowledge19
Team Pathways has had the privilege of attending ServiceNow’s annual Knowledge Conference the past seven years. Last year at Knowledge18, we had the o ...
Upgraded NYC Financial Client from Jakarta to London ServiceNow Release
Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...
ServiceNow upgrades down to a science: How the Pathways methodology works
As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...
Improved in Madrid: Project Portfolio Management
Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have ...
Improved in Madrid: New Agent Workspace
New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...
New in Madrid: ServiceNow Mobile Studio
In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...
The Delta exam deadline is approaching, are you re-certified?
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
Run your IT like a business with ServiceNow
If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...
PTO made easy with ServiceNow
Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...
Automation – how ServiceNow can help save you time and money
When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...
Constantly on the go? We can help
Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...