News
How to properly send an email notification when a record is deleted in ServiceNow
Imagine this requirement: You have to send an email notification to a manager if a record is created, updated, or deleted from a certain table. All em ...
Scripting for the ServiceNow Cart
As a ServiceNow partner, we are often tasked with helping to automate processes within ServiceNow. Though a hallmark of the ServiceNow platform is pro ...
Using the ‘Clear the Variable Value’ field
Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labe ...
JavaScript plugins in ServiceNow Service Portals
The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). T ...
Accessing Multi-row variables set client side in ServiceNow
Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike ...
Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow
A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working w ...
Configuring code linting in ServiceNow
Recently, Pathways has been working to update our coding standards and establish a new code review process internally. In the search for tools to aid ...
Three-tier dependencies in ServiceNow: A common pitfall
Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall ...
Modifying a workflow scratchpad outside of a workflow
Have you ever found yourself encountering a problem mid-way through running a lengthy, complex workflow? Perhaps some value was referenced incorrectly ...
Recipient Specific Filter on Scheduled Reports
As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...
Using Category and Subcategory on record producers
Use Case: We recently had a client that wanted us to create an incident record producer with some of the same functionality on the portal record produ ...
Background script for creating choice values quickly
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? Whe ...
Easy List Modal on UI Actions
Consider this scenario: you are looking to use a related list to handle data management for a form or have a need to implement a custom UI action, but ...
Quick dialog boxes with showQuickForm and GlideModalForm
To save time building tedious, custom UI pages, ServiceNow provides two quick methods to display forms and enter data. These are showQuickForm() and G ...
Watch the unwatchable (fields) …
“Watching” a field on a form can be very helpful with troubleshooting because it can show you which UI policies, ACLs, or even client scri ...
GlideAJAX Equivalent for Service Portal – Getting Server Data from Client
Note: This article requires basic familiarity with coding Service Portal widgets. In the Service Portal, the scripting environment is different from t ...
Becoming a developer – our recommended tools and resources for beginners
It’s to no surprise that technology has taken a pretty big effect on our modern workforce. At Pathways, a majority of our team is consisted of talente ...
Useful resources for coders – from our developers
At Pathways, our team of developers spend a majority of their day working with various scripts of code. This includes JavaScript inside of ServiceNow ...
NOW You Know: UI Messages: Use Cases and Benefits
Messages Overview Messages can be utilized to provide translations for several different scenarios where Info, Error, and other system messages are di ...
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approver ...
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict ...