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Why Business Analysts are becoming a crucial part of every organization


  How would you build a boat out of concrete? How many ping pong balls can fit into a Boeing 747 aircraft?   These are the types of critical ...

New in New York: Innovation Management


Sometimes a really great idea can go unnoticed if employees aren’t encouraged enough or the proper platform isn’t in place. The new Innovation Managem ...

Project Portfolio Management in ServiceNow: The benefits you should be leveraging


When  you think of project management, you probably think of Microsoft Project. However, if you’re a ServiceNow user, you might want to take a l ...

New ServiceNow New York feature: Dynamic Translation


ServiceNow’s New York release includes a new feature, Dynamic Translation, that allows users to translate text on-the-fly with the click of a bu ...

Successful two-week transition from Kingston to Madrid


A recent Pathways client faced a mandatory upgrade to Madrid in order to remain compliant with ServiceNow’s upgrade cycle. While some clients of ...

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

Tip for querying large tables in ServiceNow


Are you trying to view a very large table, but it keeps timing out, or it’s just taking far too long? With the addition of a small URL parameter ...

Getting the most out of Knowledge19


Team Pathways has had the privilege of attending ServiceNow’s annual Knowledge Conference the past seven years. Last year at Knowledge18, we had the o ...

Upgraded NYC Financial Client from Jakarta to London ServiceNow Release


Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...

Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

New in Madrid: ServiceNow Mobile Studio


In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...

The Delta exam deadline is approaching, are you re-certified?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Why a career in IT could be your best choice


Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

Skyrocket your company CSAT rating with ServiceNow


ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

ServiceNow as an intranet portal: How we use it


Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...

ServiceNow London introduces new Background Script Rollback feature


If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...

Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Will millennials serve a workplace advantage?


In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can hav ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

Will millennials have an advantage in the modern workplace?


The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

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