News
Background script for creating choice values quickly
Creating Choice Values via Script Have you ever found yourself performing the tedious activity of manually creating values for a sys_choice field? Whe ...
Keeping your CMDB healthy – Tips and tools to take note of
A Configuration Management database (CMDB) is the trusted source of knowledge across an entire organization. It provides a clear understanding of an o ...
Smooth-sailing test cases with Test Management 2.0 from ServiceNow
Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...
Create seamless integrations with ServiceNow’s IntegrationHub
At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...
Upgraded NYC Financial Client from Jakarta to London ServiceNow Release
Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...
Keep your contractual obligations with Service Level Management in ServiceNow
Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...
Starting a journey to a world class PMO
Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...
Run your IT like a business with ServiceNow
If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...
Knowledge Base: Your one-stop shop for all company information
What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...
Keep documents at your fingertips with ServiceNow’s Knowledge Management application
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...
Say goodbye to manual reports with ServiceNow
ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...
ServiceNow as an intranet portal: How we use it
Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...
ServiceNow London introduces new Background Script Rollback feature
If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...
Boost your customer satisfaction with Agent Intelligence from ServiceNow
With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...
Capture your data; don’t drown in it
Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...
Will millennials have an advantage in the modern workplace?
The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...
Automation is not a threat to our jobs – it’s making the workplace more efficient.
We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...
Is Artificial Intelligence the future of the workplace?
With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...
Why ServiceNow? We can show you.
There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...
Certify: The solution to regulatory audits
Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...
Boosting IT innovation speed with Pathways and ServiceNow
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...
Identifying issues and creating cases with ServiceNow’s major issue management
Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...
ServiceNow London feature: The Walk-up Experience
The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...
Introducing the new Client Portal from Pathways
Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...
Digital transformation with Pathways and ServiceNow
A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...