Email

Posts tag: email

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Writing all variables from a catalog item


Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approver ...

SpamAssassin and you: How ServiceNow manages spam


ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, do ...

Matching inbound emails without a watermark


Consider the following scenario: An email hits ServiceNow to open a new Incident. This creates a new Incident record within their instance as expected ...

Troubleshooting email issues in ServiceNow


During an implementation of a ServiceNow application, companies will be creating and modifying many various notifications to ensure that their employe ...

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