News
Attaching an Excel attachment via email in ServiceNow
We use transform maps for a lot but there are often times when we need to trigger a transform to occur on command, quite frequently through ema ...
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approver ...
SpamAssassin and you: How ServiceNow manages spam
ServiceNow has inherent protection against spam and junk email via an implementation of open source software called “Spam Assassin.” Unfortunately, do ...
Matching inbound emails without a watermark
Consider the following scenario: An email hits ServiceNow to open a new Incident. This creates a new Incident record within their instance as expected ...
Troubleshooting email issues in ServiceNow
During an implementation of a ServiceNow application, companies will be creating and modifying many various notifications to ensure that their employe ...