Digitaltransformation

Posts tag: digitaltransformation

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Service Portal Record Watcher


The Service Portal record watcher is a Service Portal utility available for use in the client controller of your service portal widgets. This function ...

Introducing the new President of Pathways Consulting Group – Mary Manzo!


We are excited to announce the promotion of Mary Manzo as our NEW President and Chief Operating Officer of Pathways Consulting Group! During her 35 ye ...

The new ServiceNow Paris release – three key features


Twice a year, ServiceNow releases a new upgrade for users to stay in line with best practices. With so many great new things, here are three features ...

Top of the line data protection with ServiceNow Security Operations


Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire ...

Recovering deleted records in ServiceNow


Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...

ServiceNow application spotlight: Visual Task Boards


When your tasks pile up and you try to stay organized, how are you keeping track of your progress? Are you a traditional pen to paper note taker or do ...

Roadmapping your investment with ServiceNow – Why is it important?


  There will always be a desire to deliver value to your business. Why not execute on the potential to optimize that flow by building interconnec ...

Measurable outcomes from a CMDB and ServiceNow


The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populati ...

Making ITSM and ITOM work better together – A six-step approach


Over the past decade, the landscapes behind business and technology have been changing at a rapid pace. In ServiceNow’s CIO Point of View survey, 77% ...

Stop your fears of automation in the workplace — Women to Watch: Tech Watch


Many fear that the new technology behind automation will replace current jobs. This is far from the truth! Technology is changing the speed in which c ...

ServiceNow upgrades down to a science: How the Pathways methodology works


As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...

What is Enterprise Service Management? It’s more common than you think


Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept o ...

Smooth-sailing test cases with Test Management 2.0 from ServiceNow


Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...

2019 CreatorCon Hackathon Winners – Team Scrantonicity


Team Scrantonicity shows off their winning application from the 2019 CreatorCon Hackathon with Chuck Tomasi.

Successful two-week transition from Kingston to Madrid


A recent Pathways client faced a mandatory upgrade to Madrid in order to remain compliant with ServiceNow’s upgrade cycle. While some clients of ...

What is Enterprise Service Management? — Women to Watch: Tech Watch


As COO of an IT organization, Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Similar to the process behind ordering a p ...

Essential digital transformation with Application Portfolio Management from ServiceNow


At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity o ...

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Why a career in IT could be your best choice


Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

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