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Choice action field for Field Map record in Transform Maps


When bringing data into ServiceNow through a transform map there is one field on the Field Map record that can cause a lot of data issues if not used ...

Using the ‘Clear the Variable Value’ field


Recent versions of ServiceNow have featured a checkbox field on the UI Policy Action form (for both Catalog UI Policies and standard UI Policies) labe ...

Recovering deleted records in ServiceNow


Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...

JavaScript plugins in ServiceNow Service Portals


The Service Portal often gets compared to web based CMS’s like WordPress or Drupal (“It’s just a website, isn’t it?”). T ...

Accessing Multi-row variables set client side in ServiceNow


Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Unlike ...

Avoiding the Pass-by-Reference JavaScript Pitfall in ServiceNow


A commonly encountered and potentially difficult to debug issue associated with writing scripts in ServiceNow is the case of unintentionally working w ...

Three-tier dependencies in ServiceNow: A common pitfall


Disclaimer: This is an option, but our team at Pathways always recommends refraining from using three-tier dependencies. Sometimes our customers fall ...

Under pressure? Pathways can help support your day-to-day


Due to recent events, many teams may now be struggling to keep up with day-to-day tasks and need rapid support. With ServiceNow Support Services, our ...

Recipient Specific Filter on Scheduled Reports


As many of you are aware, the scheduled report functionality allows you to automatically send PDFs or excels of existing reports on a scheduled basis ...

Measurable outcomes from a CMDB and ServiceNow


The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populati ...

Useful resources for coders – from our developers


At Pathways, our team of developers spend a majority of their day working with various scripts of code. This includes JavaScript inside of ServiceNow ...

Smooth-sailing test cases with Test Management 2.0 from ServiceNow


Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...

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