CSM

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Roadmapping your investment with ServiceNow – Why is it important?


  There will always be a desire to deliver value to your business. Why not execute on the potential to optimize that flow by building interconnec ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

Skyrocket your company CSAT rating with ServiceNow


ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Will millennials serve a workplace advantage?


In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can hav ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

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