CMDB

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Recovering deleted records in ServiceNow


Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of lost records is a circumstance that ...

Keeping your CMDB healthy – Tips and tools to take note of


A Configuration Management database (CMDB) is the trusted source of knowledge across an entire organization. It provides a clear understanding of an o ...

Measurable outcomes from a CMDB and ServiceNow


The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populati ...

Making ITSM and ITOM work better together – A six-step approach


Over the past decade, the landscapes behind business and technology have been changing at a rapid pace. In ServiceNow’s CIO Point of View survey, 77% ...

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