Top of the line data protection with ServiceNow Security Operations
Think about how often you shop at stores like Target. How many times would you say you have swiped your card at the register? Now imagine that entire company suffering a data breach – is your credit card information safe? Unfortunately, Target faced this reality back in December 2013 when 40 million of their customers […]
What does deleted restoration data mean, and how to recover deleted records in ServiceNow?
Sometimes ServiceNow records get deleted unintentionally. As harrowing as it can be, dealing with the recovery of deleted records is a circumstance that is likely to be encountered at some point while working with a ServiceNow instance. Luckily, the “deleted” records are typically not genuinely erased from existence but removed from their originating table and […]
Keeping your CMDB healthy – Tips and tools to take note of
A Configuration Management database (CMDB) is the trusted source of knowledge across an entire organization. It provides a clear understanding of an organization’s critical assets such as hardware, software, personnel, documentation and any combination between them. When implemented properly, it can bring huge benefits to a business as it grows. If you’ve established a CMDB […]
Measurable outcomes from a CMDB and ServiceNow
The importance of having a well-maintained and populated Configuration Management data base (CMDB) can’t be understated. If you’re focused on populating data within a CMDB instead of how it’s going to be used, then you’ll lose sight of what it should be doing. ServiceNow provides a collection of tools and applications to help make this […]
Making ITSM and ITOM work better together – A six-step approach
Over the past decade, the landscapes behind business and technology have been changing at a rapid pace. In ServiceNow’s CIO Point of View survey, 77% of CIOs reported they are taking a “cloud first” approach and 53% state that machine learning is already a key focus. When it comes to the idea of digital change, […]
