Businesstechnology

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Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Why a career in IT could be your best choice


Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

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