Automation

Posts tag: automation

News

Stop your fears of automation in the workplace — Women to Watch: Tech Watch


Many fear that the new technology behind automation will replace current jobs. This is far from the truth! Technology is changing the speed in which c ...

New in New York: Now Mobile


According to ServiceNow, the future of work is mobile – the same way smartphones and mobile applications have impacted lives at home. The improved app ...

What is Enterprise Service Management? It’s more common than you think


Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept o ...

Removing the Mundane — Women to Watch – Tech Watch


Mary recently stumbled upon a ServiceNow article which shared the results upon a survey that was given to 2001 American office workers. It was reveale ...

Smooth-sailing test cases with Test Management 2.0 from ServiceNow


Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...

Create seamless integrations with ServiceNow’s IntegrationHub


At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...

2019 CreatorCon Hackathon Winners – Team Scrantonicity


Team Scrantonicity shows off their winning application from the 2019 CreatorCon Hackathon with Chuck Tomasi.

Successful two-week transition from Kingston to Madrid


A recent Pathways client faced a mandatory upgrade to Madrid in order to remain compliant with ServiceNow’s upgrade cycle. While some clients of ...

What is Enterprise Service Management? — Women to Watch: Tech Watch


As COO of an IT organization, Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Similar to the process behind ordering a p ...

Essential digital transformation with Application Portfolio Management from ServiceNow


At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity o ...

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

Automation: Everywhere, for everyone


30 years ago, if you needed to purchase an item from the store, you’d be face-to-face with an entire process: You get into your car, drive to th ...

The change with Automated Testing Framework developers will be happy to see in Madrid


If you are a ServiceNow developer, then you may be familiar with the process behind testing your instance’s functionality following any changes ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

Starting a journey to a world class PMO


Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Say goodbye to manual reports with ServiceNow


ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

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