Service Management — What is it and why do you need it?

What exactly is service management — and why should you want to implement an efficient service management process for your organization?

Service management is a policy-driven process that involves an end goal of producing or implementing services that meet the needs of your clients and customers through your people and your processes — service management is a direct result of your organization’s actions.

To learn more about service management, including strategy and service offerings for your organization, click the below link to view the entire article: