Outgrown Your ServiceNow Support?
We fix that—with scalable, expert-backed service that evolves with your business.
Ready to Transform Your ServiceNow Platform?
"*" indicates required fields
Pathways Consulting Group helps you stay ahead. Ensure your platform is ready to perform, scalable, and working harder for your organization.
Don’t wait for performance to drop. Fix it before it does.
The Cost of Under-Support
ServiceNow is powerful, but without continuous support, even the best implementations lose momentum. You might see:
- Inefficient workflows and rising backlog
- Delayed patches and missed updates
- Limited internal capacity for ongoing support
- Security and compliance risks
- No roadmap for future growth
Pathways helps you sidestep these risks with proven, flexible solutions that support both stability and innovation.
Support for Every Enterprise
Our post-production support services are structured into three service tiers. Each is designed to meet you where you are and scale as your needs evolve.
Pathways Elevate
Fully Managed ServiceNow Environment
Strategic Advisory and Platform Enablement
Empower your internal team with expert insights and practical guidance. Elevate is ideal for organizations that manage ServiceNow in-house but need periodic assistance to maintain best practices and platform stability.
- Advisory support for configurations, performance, and optimization
- Troubleshooting guidance and process reviews
- Knowledge transfer and training sessions
- Light-touch enhancement and development services
Keep your teams confident and your instance compliant.
Pathways Accelerate
Enhanced Administration and Expert Development
Accelerate offers hands-on support for organizations looking to scale ServiceNow performance without growing internal headcount. This includes admin, development, and integration services delivered with consistency and technical depth.
- Dedicated developer and administrator resources
- System maintenance, workflow automation, and performance tuning
- Custom integrations, dashboards, and reporting
- Proactive monitoring and issue resolution
Free up your team to focus on growth, not maintenance.
Pathways Transform
Fully Managed ServiceNow Environment
Transform is our premium, fully managed service for enterprises that demand end-to-end support. From daily operations to strategic roadmapping, our dedicated team ensures your ServiceNow environment runs at peak efficiency—continuously.
- Comprehensive platform governance
- Strategic planning and roadmap execution
- Full development lifecycle support (Agile SDLC)
- Advanced analytics, reporting, and performance monitoring
- Integrated change and release management
Operate with peace of mind and strategic direction.
Add On Services
All plans can be extended with specialized offerings:
24/7 Critical Support Coverage
Automated Testing Framework Management
AI and Machine Learning Workshops
Custom Application Development
Platform Migrations and Major Upgrades
Expect More From ServiceNow
Our approach is built for organizations that expect measurable outcomes, not just maintenance.
- Elite ServiceNow Partner with decades of enterprise experience
- Scalable models for small teams to global operations
- Strategic support that combines advisory, admin, and development
- Outcome-driven delivery focused on uptime, performance, and ROI
Our support isn’t just reactive. It’s proactive, preventative, and tailored to your business objectives.
Let’s Build What’s Next, Together
Ensure your ServiceNow platform continues to deliver strategic value. Whether you need occasional insight or a fully managed solution, Pathways provides the partnership, precision, and performance your business deserves.
Invest in performance. Secure your platform. Drive results.
© 2025 Pathways Consulting Group