When your tasks pile up and you try to stay organized, how are you keeping track of your progress? Are you a traditional pen to paper note taker or do ...
We understand that recent events might have your team looking for new processes or applications that will benefit your working from home environment. ...
Organizations must do more than just operate – they also must grow and evolve to tackle challenges effectively and keep up with an increasingly unpred ...
It’s a common situation to be browsing for a specific item online, only to come across an advertisement for that exact same item on social medi ...
A Configuration Management database (CMDB) is the trusted source of knowledge across an entire organization. It provides a clear understanding of an o ...
Sometimes a really great idea can go unnoticed if employees aren’t encouraged enough or the proper platform isn’t in place. The new Innovation Managem ...
At Pathways, our team of developers spend a majority of their day working with various scripts of code. This includes JavaScript inside of ServiceNow ...
When you think of project management, you probably think of Microsoft Project. However, if you’re a ServiceNow user, you might want to take a l ...
ServiceNow’s New York release includes a new feature, Dynamic Translation, that allows users to translate text on-the-fly with the click of a bu ...
According to ServiceNow, the future of work is mobile – the same way smartphones and mobile applications have impacted lives at home. The improved app ...
Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...
At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...
At Pathways, we understand how some lifecycles of a product or project can become complex and feel disorganized. Using third-party resources for proje ...
At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity o ...
This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...
At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...
Say you come across some helpful information you want to share with your team. You’d attach the link within an email, send it out with anticipation fo ...
Knowledge19 may be over, but we’re still flying on cloud nine from our Hackathon victory — even ServiceNow has some great writing about th ...
For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge ...
Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow Servi ...
Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...
As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...
Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have ...
New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...
In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...
If you are a ServiceNow developer, then you may be familiar with the process behind testing your instance’s functionality following any changes ...
Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...
After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...
Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...
ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...
Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...
If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...
What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...
Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...
ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...
Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...
If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...
Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...
Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...
With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...
Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...
When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...
With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...
This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...
Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...
Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...
Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...
Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...
How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...
Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...
We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...
With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...
There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...
Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...
Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...
The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...
Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...