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Useful resources for coders – from our developers


At Pathways, our team of developers spend a majority of their day working with various scripts of code. This includes JavaScript inside of ServiceNow ...

Project Portfolio Management in ServiceNow: The benefits you should be leveraging


When  you think of project management, you probably think of Microsoft Project. However, if you’re a ServiceNow user, you might want to take a l ...

New ServiceNow New York feature: Dynamic Translation


ServiceNow’s New York release includes a new feature, Dynamic Translation, that allows users to translate text on-the-fly with the click of a bu ...

New in New York: Now Mobile


According to ServiceNow, the future of work is mobile – the same way smartphones and mobile applications have impacted lives at home. The improved app ...

Smooth-sailing test cases with Test Management 2.0 from ServiceNow


Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time ...

Create seamless integrations with ServiceNow’s IntegrationHub


At Pathways, we understand the struggle behind creating an integration that could take weeks or months to perform, depending on its complexity. That’s ...

A seamless, flexible project lifecycle with ServiceNow’s Agile Management 2.0


At Pathways, we understand how some lifecycles of a product or project can become complex and feel disorganized. Using third-party resources for proje ...

Essential digital transformation with Application Portfolio Management from ServiceNow


At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity o ...

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

Sharing internal knowledge with ServiceNow custom application capabilities


Say you come across some helpful information you want to share with your team. You’d attach the link within an email, send it out with anticipation fo ...

After winning this year’s Hackathon, what’s next for Team Scrantonicity?


Knowledge19 may be over, but we’re still flying on cloud nine from our Hackathon victory — even ServiceNow has some great writing about th ...

Pathways’ Team Scrantonicity lands top spot in ServiceNow’s Hackathon


For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge ...

Team Pathways attends Knowledge19 Global Partner Ecosystem Summit


Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow Servi ...

Upgraded NYC Financial Client from Jakarta to London ServiceNow Release


Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...

ServiceNow upgrades down to a science: How the Pathways methodology works


As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...

Improved in Madrid: Project Portfolio Management


Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have ...

Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

New in Madrid: ServiceNow Mobile Studio


In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...

The Delta exam deadline is approaching, are you re-certified?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

The change with Automated Testing Framework developers will be happy to see in Madrid


If you are a ServiceNow developer, then you may be familiar with the process behind testing your instance’s functionality following any changes ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

Skyrocket your company CSAT rating with ServiceNow


ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...

Starting a journey to a world class PMO


Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

Efficient budgeting with ServiceNow IT Business Management


Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Say goodbye to manual reports with ServiceNow


ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...

ServiceNow as an intranet portal: How we use it


Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...

ServiceNow London introduces new Background Script Rollback feature


If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...

Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

PTO made easy with ServiceNow


Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Will new technologies enhance or detract from time management in the classroom?


This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

Constantly on the go? We can help


Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

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