NOW You Know: Updating the Filtering Logic of the ‘Add’ Button on the Affected CIs Related List
In ServiceNow, several tables, including Incident and Change, allow you to identify CIs that are being affected by the topic of the given record via an ‘Affected CIs’ related list. Some processes populate this list automatically, but additional CIs may be added manually through the use of an ‘Add’ button. When the ‘Add’ button is […]