ServiceNow upgrades down to a science: How the Pathways methodology works
As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourselves and our clients. After spending years figuring out every last detail around the typical upgrade process, our team was able to establish a proven methodology that results in a […]
What is Enterprise Service Management? It’s more common than you think
Our COO Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Simply put, Enterprise Service Management is the concept of automating the process by which any request in your organization is submitted, approved and fulfilled. As an example, suppose your organization brings on a new employee who needs a laptop on their […]
Removing the Mundane — Women to Watch – Tech Watch
In a ServiceNow article sharing the results from a survey given to 2001 American office workers, it revealed that 58% wished their work was more meaningful. Mary was intrigued by these results and wanted to share her input. Mundane work leaves employees feeling like they’re wasting their time, unmotivated, stressed, frustrated and not living up […]
Writing all variables from a catalog item
Often ServiceNow users want the full information of a Requested Item’s variables included in the outgoing Approval emails to give their approvers a better idea of what they are approving without having to go into the ServiceNow instance unnecessarily. There isn’t a native way in ServiceNow to add these to an email because every catalog […]
We Care: Saint Francis of Assisi Soup Kitchen and Clothing Store
We are excited to begin collecting donations for the Saint Francis of Assisi Soup Kitchen and Clothing Store in Scranton, Pennsylvania! Saint Francis of Assisi is a non-profit organization whose members and volunteers take the time to make sure those in need are served a free, hot, nutritious meal 365 days a year – regardless […]
Culture in our company — Women to Watch: Tech Watch
Technology is changing at light speed, which at times can make it a challenge trying to keep your team engaged and empowered. Having a culture that leaves your team feeling motivated, energetic and happy is critical for your business, your clients, and the health of your teams. Tune in below for this week’s Tech Watch […]
Pathways to sponsor annual Fight4Vets Street Fight boxing event
For the third year in a row, Pathways is proud to sponsor the Fights4Vets Street Fight boxing event on Saturday, August 31st at the Hilton in Downtown Scranton, Pennsylvania! All proceeds are used to fund the training of service dogs for disabled veterans. Fight4Vets is a Scranton, Pa-based non-profit dedicated to helping veterans and organizations […]
Smooth-sailing test cases with Test Management 2.0 from ServiceNow
Using third-party resources to perform test cases is not always a smooth-sailing process. Some defects may be difficult to track, thus creating a time-consuming, manual process as well as a headache for developers. With Test Management 2.0 from ServiceNow, developers will find that performing test cases is practically effortless. This application Operated within a spreadsheet […]
End of summer activities — Women to Watch – Tech Watch
It’s almost time for back to school – don’t let your kids hit that summer “wall.” For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary shares creative suggestions for kids to learn about technology and STEM – and have fun doing it! Tune in below for more information. Tinkerlab: https://tinkerlab.com/ Research […]
New Client Scripts in London – DOM Restriction
When viewing the client script or catalog client script forms in London, you will see the following info message. New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure this form and add the […]
