Matching inbound emails without a watermark

Consider the following scenario: An email hits ServiceNow to open a new Incident. This creates a new Incident record within their instance as expected. That is until someone else responds with a “reply-all” message to that initial email that opened the Incident ticket. Because this second “reply-all” has never touched the ServiceNow instance, it lacks […]

Successful two-week transition from Kingston to Madrid

A recent Pathways client faced a mandatory upgrade to Madrid in order to remain compliant with ServiceNow’s upgrade cycle. While some clients often get lost in the planning and execution for their upgrades, our team spent time walking them through the process and took their instance from Kingston to Madrid in just two weeks. When […]

What is Enterprise Service Management? — Women to Watch: Tech Watch

As COO of an IT organization, Mary Manzo is commonly asked – what exactly is Enterprise Service Management? Similar to the process behind ordering a pair of shoes on Amazon, Mary breaks down the concept of ESM and how it can help your organization simplify and satisfy all company requests quickly, efficiently and at low-cost. […]

Essential digital transformation with Application Portfolio Management from ServiceNow

At Pathways, we are familiar with wanting to identify the right opportunities to upgrade to new, emerging technologies without presenting complexity or risk. If your organization has way too many business applications to track and maintain, this may result in users silo’ing information throughout multiple spreadsheets, giving little insight on where to cut down on […]

We Care: Supporting West Scranton Community Development

As we continue our We Care community outreach program into the months of June and July, our team will be making contributions to West Scranton Community Development. This non-profit organization has a vision to offer a wide variety of activities for both learning and athletics while also offering a source of support for the less […]

The build: A summary of Reizen

Team Scrantonicity intro and background Team Members: • Sean Teeple • Marcus Dermont • James Trott • Brandon Senese • Michael Borthwick The application covered in this article was a product of Pathways Consulting Group’s second time participating in ServiceNow’s Knowledge Hackathon competition. We competed last year — claiming third place — with an application […]

Inside Reizen: Our 2019 Hackathon winning custom application

This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built application inside ServiceNow, called Reizen. So, what exactly is Reizen and how can it help users within the ServiceNow community? Dutch for “to travel”, Reizen assists with planning expenses for a business trip. When traveling, […]

Creating custom solutions to everyday business problems with ServiceNow

At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ve developed a custom solution in ServiceNow that helps us track our internal and external feedback that’s allowed us to look back and identify any issues or potential process improvements. Before we […]

We Care: Our proceeds to United Neighborhood Centers of Northeastern Pennsylvania

As part of our company wide We Care community outreach program, our team at Pathways has just wrapped up another successful drop-off of donations to the United Neighborhood Centers of Northeastern Pennsylvania! In the month of May, we raised over $700 as a team, which was used to contribute 12 pairs of steel-toed work boots, […]