Upgraded NYC Financial Client from Jakarta to London ServiceNow Release
Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in place for the long-time NY Financial client the Pathways’ team was able to upgrade the client’s outdated instance in just under 3 weeks. With Jakarta beginning to phase out, the client was experiencing a number […]
Science and Tech – Genetic Testing – Women to Watch: Tech Watch
Tree picker in ServiceNow
When configuring ServiceNow, in order to provide clients with a quality product, it benefits a developer to have a strong understanding of how the core UI functions. Clients have varied needs, and knowing what good-practice options are available, and what pitfalls to avoid, ensures that the client can feel comfortable knowing that they’re getting well-informed […]
Summer STEM Activities for Girls – Women to Watch: Tech Watch
ServiceNow upgrades down to a science: How the Pathways methodology works
As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourselves and our clients. After spending years figuring out every last detail around the typical upgrade process, our team was able to establish a proven methodology that results in a […]
Improved in Madrid: Project Portfolio Management
Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have not noticed yet. These new features and reporting capabilities serve as a huge timesaver – bringing everything you need for PPM all onto one unified platform in ServiceNow. As a user, you now […]
Improved in Madrid: New Agent Workspace
New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive issue resolution. Some of these new features include: – A multi-tab interface for users to efficiently manage multiple incidents or cases at once – Real-time handling of calls and chats via […]
New in Madrid: ServiceNow Mobile Studio
In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the ServiceNow mobile platform and application. According to ServiceNow, ServiceNow Mobile Studio will empower anyone to build native, mobile-first experiences. If you want a clear, concise, easy-to-use mobile interface […]
Troubleshooting email issues in ServiceNow
During an implementation of a ServiceNow application, companies will be creating and modifying many various notifications to ensure that their employees are kept up-to-date with the most recent information. During the course of implementing these applications, testing will need to occur to ensure that these notifications are being generated at the correct time, to the […]
We Care: Our proceeds to United Neighborhood Centers of Northeastern Pennsylvania
As part of our We Care initiative, the Pathways team is excited to move forward and begin donation efforts towards the United Neighborhood Centers of Northeastern Pennsylvania (UNC). UNC is one of the largest and longest operating nonprofit organizations in Northeastern PA. Their purpose is to assist local low-income families, seniors and youth in meeting […]
