Skyrocket your company CSAT rating with ServiceNow
ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs as an organization. When clients feel like they aren’t being taken care of, your CSAT score could suffer significantly, which could potentially cost some important deals. As your company grows, so […]
Starting a journey to a world class PMO
Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, this company had no process for doing any sort of project management or demand management. They were a siloed company that had five major business lines. At the time, each silo was using a […]
Run your IT like a business with ServiceNow
If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the reason technology can be turned into a business advantage – driving company growth through capitalizing on benefits, reducing costs and increasing overall velocity. Today, a big challenge […]
Knowledge Base: Your one-stop shop for all company information
What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Human Resources? At Pathways, our team has simplified the process of looking up company information by leveraging a one-stop easy-to-use platform: ServiceNow’s Knowledge Base. Our company Knowledge Base makes […]
Make work work better for you with ServiceNow
In November 2018, ServiceNow released a 15-minute online survey to ask American workers at companies with 500+ employees to find out what it is about work they want to find meaningful. In the survey, it was reported that 37% of employees would rather be stuck in traffic than to troubleshoot an IT issue, such as […]
ServiceNow’s Continual Improvement Management can help your company grow
Continual Improvement Management is a new application in ServiceNow’s London release. CIM can be leveraged to manage improvements within your organization, including tracking your goals to measure successes. Once Continual Improvement Management is enabled, you have complete control when it comes to setting up your improvement plan from request to implementation and monitoring via dashboards […]
Efficient budgeting with ServiceNow IT Business Management
Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment and tackle challenges effectively. With technology being more widely used and implemented than ever before, business expectations are skyrocketing. With IT Business Management from ServiceNow, your business will be able to […]
Keep documents at your fingertips with ServiceNow’s Knowledge Management application
Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost than a third-party solution? When customers and employees run into an issue, many find it more convenient to find the answer themselves rather than rely on customer service or an […]
Tips for setting goals and keeping them aligned in 2019
The year 2019 has arrived! This is the most popular time of the year for people to start setting new goals and resolutions – but once this first month passes, the motivation begins to fade, now what? It’s common to hear the phrase, “Where do you see yourself in 5 years?” Some people will describe […]
