Say goodbye to manual reports with ServiceNow
ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your business. For a full break down of the basics, click here. ServiceNow supports having multiple reports on one page and creating a dashboard for a large-scale overview or a specific look into an area […]
The #1 innovative technology gift for 2018
A few weeks ago, Mary happened to come across a commercial for this new innovative technology from Xbox/Microsoft. The commercial begins with children from the neighborhood excitedly running down the street to a friend’s house yelling, “He’s going to do it!” The scene cuts to a young boy in a wheelchair playing Xbox with his […]
We Care: Children’s Advocacy Center holiday donation
The month of December is dedicated to spreading holiday cheer and kindness. As a continuation of our We Care community outreach program, our Pathways team is dedicating the months of December and January to support the children of the Children’s Advocacy Center of Northeastern Pennsylvania. Just in time for Christmas, our team has collected various […]
ServiceNow as an intranet portal: How we use it
Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our internal teams to access our Knowledge articles and view our upcoming events and initiatives. Additionally, we’ve been able to have our teams submit various requests and report issues — all on a […]
ServiceNow London introduces new Background Script Rollback feature
If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s London release, the new Background Script Rollback feature has been introduced. This allows you to quickly and easily revert changes made to records with the click of a button. Background […]
Stay organized with a custom-built dashboard
Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet? Thanks to the dashboards in ServiceNow and our staff of certified ServiceNow experts, we’ve created an internal dashboard for our employees to utilize for their needs, whether it’s viewing their remaining […]
The positive impact of technology for individuals with special needs
For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo talks about the positive impact that unique technologies have on individuals with special needs. As the sister of an individual with special needs, one of Mary’s greatest concerns for her brother, Jeff, is his quality of life. Here are just two […]
Tired of routine tasks? Automate them with Virtual Agent from ServiceNow
Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pretty cool new features that assist in making our work days a bit easier. Another one of these features is the Virtual Agent. According to ServiceNow, your IT productivity will improve by 20% or […]
Boost your customer satisfaction with Agent Intelligence from ServiceNow
With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application is enabled to handle higher volumes of incoming requests at lower costs. Through automation, this feature is able to categorize and assign requests that will in turn gain these benefits: • Reduce task resolution times. • Reduce […]
PTO made easy with ServiceNow
Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, that process is made quick, easy and organized with their PTO dashboard. Users can access the one-stop dashboard to schedule your own time-off and also suggest a suitable cover […]
