Automation is not a threat to our jobs – it’s making the workplace more efficient.
We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that complex, it’s actually pretty simple and is more common than you’d think. Whether it’s taking cash from the ATM, starting the engine of your vehicle or placing an order on Amazon, […]
Mary Manzo discusses why and how girls use social media.
On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media. This week’s segment is about the positive impact social media has on the Gen Z girl. Anyone born between 1995 – mid-2000s is considered a Gen Z. The amount of social media platforms keeps increasing. Today, it is […]
Is Artificial Intelligence the future of the workplace?
With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI and why does it matter? In the workplace, AI allows machines to learn from experience. It can absorb our data, analyze it and then adjust to new inputs and perform human-like […]
Why ServiceNow? We can show you.
There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outdated program, this may also serve as a liability that drags your performance down with every passing day. When your IT platform isn’t up to date, you’re wasting a lot […]
Social media influence and our youth – Mary Manzo speaks
For this week’s Tech Watch, Mary Manzo discusses the technology evolution and how it is impacting the way the mix of generations communicate at home, school and work. It’s the way people now stay connected and is a part of our everyday life. The activity among social media platforms continues to increase. To this date there […]
We Care: Pathways announces new community outreach initiative
We Care is Pathways’ new social-minded community outreach initiative. Every month, Pathways will collect donations to support non-profit organizations in the local Scranton metropolitan area to improve our community and give back to our neighbors in need. Our goal is to continue this initiative for years to come and shine light on small, local non-profit […]
Less stress = more productivity. Why we value time to unwind.
In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a constant cycle of focus. It’s common to experience that burnt-out feeling where you just need a break – whether it’s been […]
Certify: The solution to regulatory audits
Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track audits, but keep failing? To get the ball rolling, here are some repercussions if you fail an audit: You Could be Sued: Data breaches can result in not only vital data […]
Boosting IT innovation speed with Pathways and ServiceNow
Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also know that a common goal is to improve innovation speed to digitally transform IT services. However, how can you achieve expected results when the budget only covers […]
Identifying issues and creating cases with ServiceNow’s major issue management
Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major issue management. Major issue management can be used to widely address impacted clients with information that could help manage the resolution process and provide solutions. This feature also allows you […]
