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The build: A summary of Reizen


Team Scrantonicity intro and background Team Members: • Sean Teeple • Marcus Dermont • James Trott • Brandon Senese • Michael Borthwick The applicatio ...

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

Tip for querying large tables in ServiceNow


Are you trying to view a very large table, but it keeps timing out, or it’s just taking far too long? With the addition of a small URL parameter ...

Sharing internal knowledge with ServiceNow custom application capabilities


Say you come across some helpful information you want to share with your team. You’d attach the link within an email, send it out with anticipation fo ...

After winning this year’s Hackathon, what’s next for Team Scrantonicity?


Knowledge19 may be over, but we’re still flying on cloud nine from our Hackathon victory — even ServiceNow has some great writing about th ...

Pathways’ Team Scrantonicity lands top spot in ServiceNow’s Hackathon


For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge ...

Team Pathways attends Knowledge19 Global Partner Ecosystem Summit


Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow Servi ...

Getting the most out of Knowledge19


Team Pathways has had the privilege of attending ServiceNow’s annual Knowledge Conference the past seven years. Last year at Knowledge18, we had the o ...

Upgraded NYC Financial Client from Jakarta to London ServiceNow Release


Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...

Tree picker in ServiceNow


When configuring ServiceNow, in order to provide clients with a quality product, it benefits a developer to have a strong understanding of how the cor ...

ServiceNow upgrades down to a science: How the Pathways methodology works


As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...

Improved in Madrid: Project Portfolio Management


Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have ...

Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

New in Madrid: ServiceNow Mobile Studio


In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...

Troubleshooting email issues in ServiceNow


During an implementation of a ServiceNow application, companies will be creating and modifying many various notifications to ensure that their employe ...

The Delta exam deadline is approaching, are you re-certified?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

ServiceNow Express to Enterprise Upgrade: Known Issues and Checklist


Pathways Consulting Group has assisted in many ServiceNow Express related efforts.  Throughout those efforts we have picked up on some tips that ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

Automation: Everywhere, for everyone


30 years ago, if you needed to purchase an item from the store, you’d be face-to-face with an entire process: You get into your car, drive to th ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

The change with Automated Testing Framework developers will be happy to see in Madrid


If you are a ServiceNow developer, then you may be familiar with the process behind testing your instance’s functionality following any changes ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Why a career in IT could be your best choice


Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

Skyrocket your company CSAT rating with ServiceNow


ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...

Starting a journey to a world class PMO


Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

ServiceNow’s Continual Improvement Management can help your company grow


Continual Improvement Management is a new application in ServiceNow’s London release. CIM can be leveraged to manage improvements within your or ...

Efficient budgeting with ServiceNow IT Business Management


Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Say goodbye to manual reports with ServiceNow


ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...

ServiceNow as an intranet portal: How we use it


Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...

ServiceNow London introduces new Background Script Rollback feature


If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...

Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

PTO made easy with ServiceNow


Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

Constantly on the go? We can help


Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Less stress = more productivity. Why we value time to unwind.


In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

Can creativity spark the next generation of STEM? Mary Manzo speaks up


Over the past few weeks, Mary Manzo has been discussing the lack of women in the technology industry, why it matters and what we can do to close the g ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Digital transformation with Pathways and ServiceNow


A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...

ServiceNow’s London release introduces AI, other new features


On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI f ...

Knowledge 18 Recap and our upcoming webinar!


With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week. With Team Scrantonicity ...

How does Certify by Pathways work its magic?


Since Knowledge18 is winding down, we want to help ease your transition back into office life by showing you a solution that our team developed: Certi ...

Pathways at Knowledge18, Part 2: You can’t miss us; we’re in the finals!


It’s the day after the CreatorCon Hackathon at Knowledge18, and the Pathways team — known as Team Scrantonicity — has officially mad ...

Pathways at Knowledge 18: CreatorCon Hackathon about to start!


  The Pathways team is about to start their CreatorCon Hackathon, from 3 p.m. to midnight local time. The Hackathon is a showcase for developers ...

ServiceNow Geneva Release: Are You Ready?


On Dec. 1, 2015, ServiceNow rolled out its newest release: Geneva. If you’re contemplating upgrading to the newest version of ServiceNow, there ...

Service Management — What is it and why do you need it?


What exactly is service management — and why should you want to implement an efficient service management process for your organization? Service ...

Pathways Announces Silver Sponsorship at Knowledge15, April 19-24


Pathways Consulting Group, a ServiceNow partner, is pleased to announce they will be a Silver sponsor for the Knowledge15 conference which will take p ...

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