ITBM

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Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

The Delta exam deadline is approaching, are you re-certified?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

Efficient budgeting with ServiceNow IT Business Management


Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

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