NOW You Know
Pathways' ServiceNow tips and tricks from our Delivery team!
ATF: Step Configuration to Find Assigned To Value
In many workflows, someone is often assigned to carry out a task or request. In this article, we will discuss setting up a custom step
Creating a new Theme in the Next Experience UI
Themes in the new Next Experience UI are made up of UX Styles and UX Theme records. In order to style a theme, you first
ATF: Setting Up a Custom Step Configuration to Query a Manager
ServiceNow’s Automated Testing Framework (ATF) application is a powerful tool with much to offer to users looking to create automated tests. We often find ourselves
The value of ServiceNow database views
Background Note: This article is concerned with ServiceNow database views, which are, in baseline implementations, only available for configuration by ServiceNow administrators. ServiceNow is built
NOW You Know: Updating the Filtering Logic of the ‘Add’ Button on the Affected CIs Related List
In ServiceNow, several tables, including Incident and Change, allow you to identify CIs that are being affected by the topic of the given record via
ATF tips: Time inputs for calendar fields and wait times
If you’re using the Automated Test Framework in ServiceNow, our team has identified some helpful scripts and step setups to accommodate automatic adjustments to date
NOW You Know is an independent ServiceNow blog dedicated to helping you reach the potential of your ServiceNow instance.
The primary focus of NOW You Know is to help technical admins and developers bring out the most the platform has to offer and to allow them to provide the best experience to their end users.
A new article is published every two weeks, so be sure to check back often to get new tips and tricks for maintaining your ServiceNow platform!